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Safe Shopping at EverydayMinerals.com

Yes! We use a secure socket layer (SSL) software system that secures commerce transactions by encrypting your credit card number. We use Thawte to secure the transactions that come through our site.

 

Status of My Order

You can login to your account to check the status of your order. Simply, click on, “my account” at the top of the page. All of your current and past orders can be viewed there.

 

Shipping Packages

Please allow 24–48 hours for your order to be processed and shipped. After it has been shipped, please allow 5–8 days for your package to be delivered. Our shipping department is not available on Saturdays or Sundays. Otherwise, our shipping department normally processes orders within 24 hours. During holidays and other busy times of the year it may take longer to process orders.

For all express packages, allow 24–48 hours for your order to be processed.

Everyday Minerals ships via the United States Postal Service, Fedex and UPS.

Rates are determined by weight and destination. There is a small handling fee for each package, but Everyday Minerals is dedicated to keeping shipping prices as low as possible.

 

Shipping to Military APO, FPO and PO Box Addresses

Yes, we ship to those destinations within the United States.

 

International Orders

Yes we ship to many international countries. However, we do not pay for any customs duties that may be incurred. Please note, that when we ship packages internationally, we will give that package a “stated value” based on the order amount you ordered. Please allow 2 days for processing and 7–15 business days for the carrier to deliver your order with UPS, Fedex or Global Priority and 8-25 business days for USPS First Class international.

Everyday Minerals takes responsibility for the cost and reimbursement of product for any USPS or FedEx shipment that fails to deliver according to their confirmation records. Everyday Minerals does not cover the cost of shipping for USPS First Class, Priority, or USPS International First Class Mail.

The responsibility for shipping costs is assumed by the customer when they select USPS First Class, Priority Mail, or USPS International First Class Mail – all products WITHOUT step-by-step tracking. In case your package gets lost according to the shipping service’s confirmation records. Everyday Minerals will only cover the cost of the product.

Everyday Minerals DOES guarantee the cost of shipping for all USPS international express services as well as all FedEx products with actual step-by-step tracking

Everyday Minerals recommends using a shipping service with step-by-step tracking and guaranteed delivery.

So if you have any concerns about your package possibly being lost or non-delivered, please select a Guaranteed shipping method with step-by-step tracking like “International Priority” or any “FedEx” product.

If the shipping service will not guarantee delivery, (i.e. USPS First Class, First

Class International, etc.) Everyday Minerals will not be responsible for their non-guaranteed products.

*Please select guaranteed services with step-by-step tracking.

 

Taxes and Duties on Shipments

United States Taxes

All orders shipped with addresses in the state of Texas will be assessed with an 8.25% tax.

International Taxes

Everyday Minerals, Inc. is not responsible for duties or taxes imposed by your home country. We do our best to reduce costs and offer the best options in International Shipping, but please keep your country’s duties in mind when placing your order to avoid any surprises.

 

FedEx Shipping

Please note that FedEx shipping option does not deliver on Saturdays and that shipping times are measured in Business Days.  Shipping times are best estimate only and are not guaranteed for any (2nd day, Home Delivery) Fedex shipping option. All orders retailing over $80.00 will be signature required to avoid the risk of missing or stolen packages.  Everyday Minerals is not responsible for delays in shipping times.  Everyday Minerals shipping department is not available on weekends.

 

Damaged and Missing Claims

Upon arrival of your package from Everyday Minerals, inspect the contents for any damaged or missing items. You will need to contact our customer service department within three days so that they can correct your order.

If your package was damaged in transit via USPS report it to the driver once received. In order to put a claim on the damaged package, do not open your package, leave the package as is and contact the carrier service that delivered it. They will come out to inspect the package so that a claim can be processed.

When a claim number has been issued from the delivery company, we will have a new package shipped out to you.

If your package does not show up, please contact thanks@everydayminerals.com

 

Change or Canceling An Order

Our shipping department works diligently to ship orders normally within 24 hours of receipt. Due to a high volume of orders and our automated shipping system, it is not possible to make changes or cancel and existing order. Before submitting your order, please check it over for accuracy. If you are not 100% satisfied with the items that you have ordered, simply return the items within 60 days for a refund. We do not offer exchanges.

 

Methods of Accepted Payments

We accept Visa, Mastercard, American Express, and E-Checks.

We do not accept personal checks.

 

Updating or Changing My Information

Simply login, click on the ”My Account” link at the top of the page, update your information, and press Submit to save.

You can update your billing address, shipping address, credit card, and password in "My Account” area.

 

Lost or Forgotten Password

If you have forgotten your password, simply click on the “lost password” link near the login area. Input your username & e-mail and your password will be e-mailed to you at the e-mail address provided.

 

Out of Stock & Back Ordered Items

If an item is out of stock or back ordered, your packing slip will reference that item and you will be refunded back onto your original method of payment. We do not ship out of stock or back ordered items. Please note that in order to not slow down our shipping process, we will not contact you if you have selected an out of stock or back ordered item.

 

Gift Cards

Everyday Minerals offers e-Gift Cards

  • *Delivered to your e-mail within 24 hours
  • *Redeemable only at everydayminerals.com
  • *e-Gift Cards cannot be used to purchase other e-Gift Cards
  • *e-Gift Cards purchases are not redeemable for specials, gift with purchase items – only when using the gift card in an actual purchase do any special promotional gifts or products apply
  • *Your receipt is required to replace lost or unredeemed gift cards, we are not responsible for lost or stolen e-Gift Cards
  • *e-Gift Cards are subject to this websites Terms of Use and Privacy Policy
  • *Your unused balance will remain on the e-Gift Card for future purchases
  • *For purchases exceeding the balance of the e-Gift Card, the balance must be paid using your credit card,  paypal or money order

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